Should you find yourself not 100% satisfied with your order, we are happy to make it right.
Return Policy & Options
If you are not satisfied with any purchase from our website, for any reason, we will accept return of unused, unopened item(s) in original packaging within 30 days of original order ship date. We will offer you a merchandise exchange, gift certificate, or refund for the full price of the item(s) plus sales tax, if any. (Sorry, we cannot refund shipping charges.)
Should an item arrive damaged or defective — or in the unlikely event that we shipped you the wrong thing! — please contact our customer service department via email at firstname.lastname@example.org or by calling us toll-free at 855-846-6873 (9:00 a.m. to 4:30 p.m., PST, Monday-Friday) for instructions on returning and/or replacing the item(s). We will refund and/or waive shipping charges for damaged or incorrect shipments only.
If you did not purchase the item on our website, please contact the retail store where you made your purchase. We cannot accept returns of any merchandise not purchased on our website.
To Return Merchandise
Please refer to the back side of your original order invoice (that arrived in the same shipment as your merchandise) for the Gray Mouse Return/Exchange Form. Please fill out this form completely and include it with your returned item(s) so that we can fulfill your return/exchange in a prompt manner. Incomplete or missing forms will delay our ability to help you! If you no longer have your original invoice, you can download the form here or call Customer Service toll-free at 855-846-6873 (9:00 a.m. to 4:30 p.m., PST, Monday-Friday).
Customer Service / Returns
1600 Pacific Avenue
Oxnard, CA 93033