Return Policy

Should you find yourself not 100% satisfied with your order, we are happy to make it right.

Return Policy & Options

If you are not satisfied with any purchase from our website, for any reason, we will accept return of unused, unopened item(s) in original packaging within 30 days of original order ship date. We will offer you a merchandise exchange, gift certificate, or refund for the full price of the item(s) plus sales tax, if any. (Sorry, we cannot refund shipping charges.)

Should an item arrive damaged or defective — or in the unlikely event that we shipped you the wrong thing! — please contact our customer service department via email at info@graymouse.com or by calling us toll-free at 855-846-6873 (9:00 a.m. to 4:30 p.m., PST, Monday-Friday) for instructions on returning and/or replacing the item(s). We will refund and/or waive shipping charges for damaged or incorrect shipments only.

If you did not purchase the item on our website, please contact the retail store where you made your purchase. We cannot accept returns of any merchandise not purchased on our website.

To Return Merchandise

Please refer to the back side of your original order invoice (that arrived in the same shipment as your merchandise) for the Gray Mouse Return/Exchange Form. Please fill out this form completely and include it with your returned item(s) so that we can fulfill your return/exchange in a prompt manner. Incomplete or missing forms will delay our ability to help you! If you no longer have your original invoice, you can download the form here or call Customer Service toll-free at 855-846-6873 (9:00 a.m. to 4:30 p.m., PST, Monday-Friday).

Return Address:

Gray Mouse
Customer Service / Returns
1600 Pacific Avenue
Oxnard, CA 93033

Be sure to pack the item securely in its original box and shipping materials, please. We recommend that you use an insured carrier (such as FedEx, UPS, USPS Priority) when returning merchandise as Gray Mouse cannot be held responsible for returned goods lost or damaged in transit.

When we receive the returned item(s) with the completed Return/Exchange Form, we will promptly do one of the following, based on your instructions:

Issue a refund to the original credit card (or PayPal account) used to place the original order.

Issue a gift certificate in an amount equal to the price paid in the original order. (Please note that any gift returns will be issued a gift certificate unless the gift is exchanged for another item. We won't tell the giver that you've sent it back, don't worry!)

Send you a new or replacement item as specified on the Return/Exchange Form. If the exchange item costs less than the original purchase, a credit will be issued (per one of the above options). If the exchange item costs more than the original purchase, please be sure to provide credit card information on the Return/Exchange Form so that we can process the additional charges.

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