Shipping Information

Orders placed Monday-Friday by 10:00 a.m. PST will be processed and shipped on the next business day (unless an item is out stock or there is a problem processing payment, which may cause a delay).

See below for shipping options and transit time for various shipping methods.

If you have any questions, please contact our customer service department via email at info@graymouse.com or by calling us toll-free at 855-846-6873. Our customer service department is open 9:00 a.m. to 4:30 p.m. PST, Monday through Friday; if you don't reach us please leave a message with your name and phone number. A representative will return your call or reply to your email by the next business day.

Standard Shipping

Orders are shipped via Fedex Smartpost® to all U.S. residential addresses, including P.O. boxes, APO and FPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and all other U.S. territories. For complete shipment fulfillment schedule, please include order fulfillment time plus transit time, both are listed below.

Transit time is 2 to 8 business days within the contiguous U.S., based on the final destination ZIP code. Longer transit times may apply to destinations outside the contiguous U.S.


International Orders (Canada only)

Orders ship to Canada via USPS Priority Mail International (6-10 business days plus order fulfillment time, as stated below.) Shipping to all other countries outside the U.S. and territories (as listed above under Standard Shipping) is not available at this time.

Expedited Shipping

Expedited shipping is available for in-stock items and for shipment in the US territories. Rates and delivery times are listed below.



Shipping Rates

The chart below shows shipping rates (including all shipping and handling charges) for our various shipping options, based on the size of your order (sub-total prior to sales tax charges). If you have multiple shipping addresses in one order, shipping charges will apply for each address.

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